At my store, we want customers to feel comfortable when shopping with us. This policy explains when a purchase may be returned, how return requests are handled, and what customers can expect if a refund or exchange is approved.
30-Day Return Window
Eligible purchases may be returned within 30 calendar days after the order is delivered.
The return period begins on the date the carrier records the order as delivered.
Customers do not generally need to provide a reason for an eligible return, provided that the merchandise satisfies the applicable return conditions.
Requirements for Returned Merchandise
To help us process a return properly, merchandise should generally be returned:
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In its original condition
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With the original packaging where reasonably available
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With included accessories, components, or parts
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Without substantial signs of use, alteration, or damage caused after delivery
We may request reasonable information or photographs when necessary to determine whether a return qualifies.
Products That May Be Excluded
Some products may not qualify for a standard change-of-mind return.
Examples can include:
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Personalized or specially made products
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Items clearly designated as final sale
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Gift cards
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Opened products that cannot reasonably be returned for hygiene or safety reasons
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Merchandise that has been substantially used, altered, or damaged after delivery
Any product-specific restriction shown on the applicable product page will also apply, subject to applicable law.
Starting a Return
Please contact our customer service team before sending anything back.
Your return request should include your order number and enough information for us to identify the purchase.
Once the request has been reviewed, we will provide the appropriate return instructions.
Please do not send merchandise to our business address unless our support team specifically tells you to do so.
Return Shipping Arrangements
When a return is approved because the product arrived defective, damaged, incomplete, or different from the item ordered, we will provide appropriate instructions regarding return shipping.
For returns based solely on customer preference or a change of mind, the customer may be responsible for the applicable return shipping expense unless otherwise required by law or stated at checkout.
Products Damaged During Delivery
If your order arrives with visible damage, please notify us promptly.
We recommend keeping the shipping carton, protective materials, shipping label, and merchandise until the matter has been reviewed.
Photographs may be requested to help us determine the condition of the shipment and provide an appropriate solution.
Defective Merchandise
If a product develops a defect or does not operate as reasonably described, please contact us with details of the problem.
Depending on the circumstances and the available remedy, we may arrange a replacement, exchange, repair where appropriate, or refund.
Incorrect or Incomplete Orders
If you receive a product that does not correspond with your order, or if an expected item or component is missing, please contact us before attempting to return the merchandise.
We will review the order information and provide instructions for resolving the issue.
Exchanges
Customers may request an exchange for an eligible item during the applicable return period.
An exchange is subject to product availability and the item meeting the relevant return requirements.
If the requested replacement is unavailable, we may provide an eligible refund instead.
Return Review
After a returned product reaches the designated return location, it may be reviewed to confirm that the applicable return requirements have been met.
The review may consider the product's condition, included components, packaging, and the circumstances described in the original return request.
Refunds After Approval
Once a return is approved, the applicable refund will be authorized and sent to the original payment method used for the purchase.
Refunds cannot normally be redirected to a different payment account or card.
Refund Posting Time
After we issue a refund, please allow approximately 5–10 business days for the credit to appear on your statement or account.
The actual posting time is controlled by the customer's bank, card issuer, or payment provider and may vary.
Refund for an Unavailable Product
If we are unable to fulfill a paid order because the purchased product becomes unavailable, we may cancel the affected order and issue an applicable refund to the original payment method.
Order Cancellation
If you change your mind shortly after placing an order, contact us as soon as possible.
We will make reasonable efforts to cancel an order before it has entered fulfillment or been handed to a carrier.
Once an order has shipped, cancellation may no longer be possible. The customer may then use the applicable return procedure if the product qualifies.
Return Tracking
When returning merchandise, customers should keep the shipping receipt and tracking information until the return has been completed.
If a returned package cannot be located, tracking or proof of shipment may be requested so that the shipment can be reviewed.
Return Deadline
A return request should be submitted within the applicable 30-day period following delivery.
Contacting us before the deadline is important because returns submitted after the applicable period may not qualify unless another remedy is required by law or specifically provided by us.
Refunds and Original Shipping Charges
Where an eligible refund is approved, the refund amount will be determined according to the circumstances of the return, the order, and applicable law.
Any treatment of original shipping charges will follow the applicable return circumstances and legal requirements.
Customer Rights
This policy describes our standard return and refund procedures.
It does not remove or restrict any consumer rights, statutory warranties, or other protections that cannot legally be waived under applicable law.
If applicable law provides a customer with rights beyond those described here, those rights remain unaffected.
Policy Updates
We may revise this policy when our return procedures, services, products, or legal requirements change.
The version published on our website will represent the current policy for future purchases, subject to applicable law.
Contact Us About a Return
For questions about a return, exchange, damaged product, defective merchandise, cancellation, or refund, please contact:
my store
4803 Cornelius Rd
Andover, NY 14806
United States
Phone: +1 607-478-5371
Email: support@goodvrenllan.shop
When contacting us about an order, please include your order number whenever possible.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to customer inquiries received during our regular support hours.